What is your return policy?
If you have a misprinted, defective or damaged item upon arrival, email us for a return or exchange within 14 days of receiving your item. If a package is lost in transit, submit a claim no later than 21 days after the estimated delivery date has elapsed.
We’ll cover the exchange or return expense if the error comes from our end.
Returning items –
Please contact us before returning your items: we’ll need to know why, like if it’s for an exchange or is a defective item. Due to the nature of our made-to-order production, we can’t accept returns for buyer’s remorse.
Exchanging items –
Ensure you’re checking the size charts for every item you order, as different products may have different measurements; made-to-order items do not have a guarantee of exchange, but we’ll work with you whenever possible — please send us an email if you’d like to exchange your item for a different size.
Wrong address –
Sometimes people order using the wrong address. If the shipping address provided to us is considered insufficient by the courier (such as USPS), the shipment will be sent back to us. We’ll email you asking for the correct shipping address alongside a reshipment bill. Please respond and pay for reshipment within 21 days.
Unclaimed shipment –
Shipments that go unclaimed are returned to us. Please contact us within 21 days if you’d still like your items. You’ll be sent a reshipment bill and the items will be dispatched again. Failure to claim an item does not automatically issue a refund. Please contact us, and note that shipping charges cannot be refunded.
Notification for EU consumers –
In accordance with Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- the supply of goods that are made to the consumer’s specifications or are clearly personalized;
- sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons